How do I track my order?
Use the Order Status page with the order number and billing email used at checkout.
How long do I have to request a return?
Return requests may be started within 30 days of delivery. Every request is reviewed before return documents are issued.
What does the craftsmanship guarantee cover?
The 60-Day Craftsmanship Guarantee provides a separate review path for eligible craftsmanship concerns. Submit the order details and clear photos through the claim form.
Is gift packaging included?
Finatso presentation packaging is included. When available during checkout, you can also add an optional personal gift note.
Where can I find materials and dimensions?
Exact materials, finish, stone, dimensions, and care information appear on each product page. Product-specific details take priority over general guidance.